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Filbert Street Cashiers

Filbert Street Veteran Course


Content
  • Payments Test
  • Hearings Test
  • Suspends Test
  • IPP Test
  • 2. Introductions
  • 3. Companies Overview
  • 4. Walk-In Center Customer Service Techniques
  • 5. Citations
  • 6. eTims System Introduction
  • 7. Notice Process
  • 8. Greeting Citizens
  • 9. Name and Address Search
  • 10. Search Related Entities
  • 11. Payments for Tickets
  • 12. Add Ticket Notes
  • 13. Reconciliation
  • 14. Hearings
  • 15. Installment Payment Plan (IPP)
  • 16. Meters
  • 17. Boot and Tow
  • 18. Auctioned Vehicles
  • 19. Repo Vehicles
  • 20. Abandoned Vehicles
  • 21. Suspended Registration
  • 22. Red Light Tickets
  • 23. Swap Plates
  • 24. meterUP
  • 25. Parking Exceptions
  • 26. Suspend-Correspondance Codes and Descriptions
  • 27. Definition of Terms
  • 28. Index
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: 1 year